Complaints Procedure - E C Straiton and Partners Veterinary Hospital, Staffordshire

E.C. Straiton & Partners strive to consistently provide a first class service to all our clients. If you are at all unsatisfied please follow our Complaints Procedure –

Firstly, please speak to the member of staff involved in your animals care – they may well be able to resolve your concerns at the time.
If you have a problem following any situation then please contact us as soon as possible in order to allow us to investigate your complaint properly
Please write to us with details of your complaint (the following information is useful and will enable a prompt response from us)
- What happened
- Who was involved
- When the problem occurred and what your grievance is
- Please also include in the letter what you feel would be a satisfactory outcome to your complaint.
Please address your complaint to the following Practice Partners: Craig McCreath, Mark Mincher-Lockett, Ken Anderson or Steven Woodcock.
We will investigate your complaint and provide a written response as soon as possible.
If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.
If you feel the matter should be taken further then you can contact the Royal College of Veterinary Surgeons, website: www.rcvs.org.uk

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⚠️LATEST COVID-19 UPDATE‼️

To all our clients...

Things are starting to look a little brighter in the world.🌈
We just want to keep you in the loop of everything going on here at Straitons.

⚠️Our opening hours are Monday-Friday 8.30am-6pm and our Rugeley branch is open 10am-6pm. Our Penkridge branch is open Saturday 10am-2pm by appointment only. We are still available 24/7.🆘

We are now happy to inform you that all appointments and procedures, including breeding health schemes and vetting, are going ahead.

We are still keeping some measures to ensure everyone’s ongoing safety.
▪️Clients are still to wait outside and in the stocks area for all appointments. There will be no consultations in the building. This may be for some time yet so please be prepared for all weathers.
▪️All clients must wear face coverings when entering the yard, having a consultation and inside any of our buildings. Please ensure you do this unless for a medical reason.
▪️Please only one person per pet on the yard.
▪️Hand sanitisers are available in multiple places outside and inside the practice.
▪️Only two people in reception at any one time.
▪️Customers are to pay by card wherever possible.
▪️Please be aware of social distancing and people around you.
▪️Patient admissions and discharges are still being done over the phone where possible.
❌We are still unable to provide house visits.

⚠️⚠️If you or anyone you have been in contact with has displayed any signs of being unwell, or tested positive for coronavirus, please be honest and don’t come to the practice. We can still try to help you.🙏

We’ve come a long way since our first update and we are very grateful for your patience and understanding during these times. Your support, especially on this platform, doesn’t go unnoticed.

Please remember to be kind to our team.💚

Stay safe. Thank you.🐾 ... See MoreSee Less

23 hours ago