Complaints Procedure - E C Straiton and Partners Veterinary Hospital, Staffordshire

E.C. Straiton & Partners strive to consistently provide a first class service to all our clients. If you are at all unsatisfied please follow our Complaints Procedure –

Firstly, please speak to the member of staff involved in your animals care – they may well be able to resolve your concerns at the time.
If you have a problem following any situation then please contact us as soon as possible in order to allow us to investigate your complaint properly
Please write to us with details of your complaint (the following information is useful and will enable a prompt response from us)
- What happened
- Who was involved
- When the problem occurred and what your grievance is
- Please also include in the letter what you feel would be a satisfactory outcome to your complaint.
Please address your complaint to the following Practice Partners: Craig McCreath, Mark Mincher-Lockett, Ken Anderson or Steven Woodcock.
We will investigate your complaint and provide a written response as soon as possible.
If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.
If you feel the matter should be taken further then you can contact the Royal College of Veterinary Surgeons, website: www.rcvs.org.uk

Our latest on Facebook

Happy Friday folks!🌈

Unfortunately, staff pets need procedures sometimes too.☹️

Lovely Laura's gorgeous girl Nina had some dental work performed towards the back end of last year.🦷

She had feline odontoclastic resorptive lesions (FORLs).
🤔What are FORLs (we hear you ask)?

FORLs occur due to cells called odontoclasts destroying the surface of the tooth. It starts beneath the gum line gradually dissolving the root of the affected tooth and continues inside the tooth to the crown. This leaves the pulp cavity exposed and can be extremely painful.😰 This resorption continues until fractures can occur. It is extremely common and affects more than a third of adult cats! The cause is actually unknown.

Cats are extremely good at hiding pain so if you notice your cat is perhaps eating a little slower, choosing to chew one side more than the other, or preferring wet food over dry, it may be they have dental pain.☹️ Some cats will stop eating completely, or have excessive salivation, weight loss or swelling around the mouth.

Dental radiographs are vital when determining FORLs and the only treatment is extraction. This can be very tricky as the teeth become quite fragile and can fracture.

Vet John took three radiographs of Nina’s mouth and extracted three teeth. Everything went smoothly, she had some lovely pain relief, and got herself all settled at home by the fire with her best friend Perry.🥰

They are both extremely photogenic.😻

Hope you all have a lovely weekend.🐾 ... See MoreSee Less

1 day ago

$Happy Friday folks!🌈 Unfortunately, staff pets need procedures sometimes too.☹️ Lovely Lauras gorgeous girl Nina had some dental work performed towards the back end of last year.🦷 She had feline odontoclastic resorptive lesions (FORLs). 🤔What are FORLs (we hear you ask)? FORLs occur due to cells called odontoclasts destroying the surface of the tooth. It starts beneath the gum line gradually dissolving the root of the affected tooth and continues inside the tooth to the crown. This leaves the pulp cavity exposed and can be extremely painful.😰 This resorption continues until fractures can occur. It is extremely common and affects more than a third of adult cats! The cause is actually unknown. Cats are extremely good at hiding pain so if you notice your cat is perhaps eating a little slower, choosing to chew one side more than the other, or preferring wet food over dry, it may be they have dental pain.☹️ Some cats will stop eating completely, or have excessive salivation, weight loss or swelling around the mouth. Dental radiographs are vital when determining FORLs and the only treatment is extraction. This can be very tricky as the teeth become quite fragile and can fracture. Vet John took three radiographs of Nina’s mouth and extracted three teeth. Everything went smoothly, she had some lovely pain relief, and got herself all settled at home by the fire with her best friend Perry.🥰 They are both extremely photogenic.😻 Hope you all have a lovely weekend.🐾$