Complaints Procedure - E C Straiton and Partners Veterinary Hospital, Staffordshire

E.C. Straiton & Partners strive to consistently provide a first class service to all our clients. If you are at all unsatisfied please follow our Complaints Procedure –

Firstly, please speak to the member of staff involved in your animals care – they may well be able to resolve your concerns at the time.
If you have a problem following any situation then please contact us as soon as possible in order to allow us to investigate your complaint properly
Please write to us with details of your complaint (the following information is useful and will enable a prompt response from us)
- What happened
- Who was involved
- When the problem occurred and what your grievance is
- Please also include in the letter what you feel would be a satisfactory outcome to your complaint.
Please address your complaint to the following Practice Partners: Craig McCreath, Mark Mincher-Lockett, Ken Anderson or Steven Woodcock.
We will investigate your complaint and provide a written response as soon as possible.
If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.
If you feel the matter should be taken further then you can contact the Royal College of Veterinary Surgeons, website: www.rcvs.org.uk

Our latest on Facebook

Our Rugeley branch sure are seeing some gorgeous furries since it re-opened.

This is the gorgeous Jessie, 10 and a half years young!❤️ ... See MoreSee Less

10 hours ago

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The handsome Basil.😻 ... See MoreSee Less

16 hours ago

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Thank for looking after all our kitties Stanley, Sybil, Humphrey, as well as Basil 🐱

Happy National Spoil your Dog Day!!🐶🐾

This is most us, right?😬😳 ... See MoreSee Less

1 day ago

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Only 6 apply to me so I'm a bad mommy.

All apply to me, plus :- We only go on holiday for our furbabies. I bake them a special doggie birthday cake and a special doggie rescue cake. My car is also my furbabies car. I wear special designer fur coated clothes :D :D :D

Yes spoilt absolutely every day ❤

Yes of course 🥰

All the above 😂😂😂

Yes to all but one

Yep all true x❤️🐾❤️

All the above, obvs ❤️ x

Full marks here ✅🥰

Every one applies to me plus more I could name 😂😂

All of the above! 🐶 💕

I do these with my cat!

All of the above lol

All of the above for our two fur babies x

All of these hes spoilt lol

All apply to me except one. I have no partner as I'm a widow so he gets all the fuss and is thoroughly spoilt.x🐕😊

All of them ❤ all dogs should be spoilt ❤

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Timeline PhotosThe heatwave is set to continue in parts of the country with temperatures reaching up to 34 degrees Celsius tomorrow. 🌡️

Sadly, we're still seeing a rise in cases of heatstroke in dogs so please make sure pets are kept cool throughout the day.

We'd love to see some photos of your pets 'chilling' out and keeping cool despite the hot weather. 🐾☀️ ... See MoreSee Less

1 day ago

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Our 3 greys ,Remmy ,Roo and Spice chilling with 'their' fan !!

Cats need special care too in this very hot weather.

A smile to start your Monday.🌈

The gorgeous Coco is sure to put a smile on your face this lovely Monday morning.😍😬

We hope you've had a lovely weekend.

We are open this week 8.30am-6pm, Saturday 10am-2pm, by appointment only. Our Rugeley branch is open 10am-7pm. As always, we are available outside of these hours for emergency care and advice.

Please take the time to read the post pinned to the top of the page for information on our current practice guidelines regarding social distancing and client presence. Thanks, as always, for your patience and understanding.

Have a lovely week.🐾 ... See MoreSee Less

2 days ago

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Beautiful

Lovely Coco x⭐🐾

❓Sunday’s guess the breed!🐶
Can you guess the breed??
.
This handsome chap is Buddy!
Buddy came in for his annual vaccines at our Rugeley branch a few weeks ago. He’s 3 years old and a cross breed.

He is crossed with TWO breeds.

Any guesses?!!👇👇👇 ... See MoreSee Less

3 days ago

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Chow and husky ? 🐕

Samoyed + Staffy?

Pom x husky 🐶

chow chow and german shepherd?

Duck tolling retriever/Samoyed?

Corgi collie

Chow x Samoyed

Rough Collie/Samoyed

Chow & boxer

Samoyed and Pomeranian

Samoyed, golden retriever

Akita, collie

What ever the breed ....absolutely beautiful xx❤️🐾

Don’t need to guess I know he’s a friend of mine

Well done to Paige!! Little Buddy is a Pomeranian x Husky... a 'Pomski' if you will!🐾

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This little beauty is Nuno!🐶

He was 12 weeks old when he came into our Rugeley branch a few weeks ago for his vaccinations.

Look at those super big paws he’s going to grow into. We can’t wait!😍 ... See MoreSee Less

4 days ago

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Nuno 🧡🖤 💕

Adorable Nuno.

Beautiful x 🥰💐🐕⭐

Ending your Friday with some ultimate cuteness.
Meet Flynn.🐶

You're welcome.😍 ... See MoreSee Less

4 days ago

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Aaahhh, super sweet. Xx

Bootiful ❤

Cute as a button

cute 💙

Thanks 😉🥰

Tillie Phillips-Jones I thought it was Mr Grumbles for a minute 👁️👁️

Aww bless so sweet xx

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Are you as thrilled as Smurf that it's Friday?😻🎉

Smurf, the gorgeous Russian blue, came into our Rugeley branch for his vaccinations. He is a stunner!

Remember we are open tomorrow 10am - 2pm, by appointment only. As always, we are available outside of these hours for emergencies.

An extremely hot day today, #besensible ☀️💦
We hope you have a lovely weekend.🐾 ... See MoreSee Less

5 days ago

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My gorgeous boy 🤗🥰

Timeline PhotosWith temperatures set to surge again towards the end of this week, it's more important than ever to protect our pets.

This poor stray cat from Tunbridge Wells had to have her ears removed by vets when she was left in extreme pain due to severe sunburn.

White cats are particularly at risk of sunburn but all cats should be kept indoors between 10 am and 3 pm when we're experiencing extreme heat. If this isn't possible, shade and water should be provided outside.

You can read the full story here: dailym.ai/3guH48x

📷 Cats Protection ... See MoreSee Less

5 days ago

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Rachel Wells...Olive and Stan?

Our Rugeley branch were lucky enough to meet Eric and Mr. Dibbs on the same day!😍🐶

Eric is a 12 week old cocker spaniel, and Mr. Dibbs is a 16 week old boxer!

Although they didn’t cross paths, they are both super gorgeous.

We can’t stop looking at them!💙 ... See MoreSee Less

6 days ago

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I’ll be bringing a little boxer boy for his jabs soon ❤️ xx

Both gorgeous ❤️🐶❤️ We have Gladys, Mr Dibbs sister xx

Super cute

Father & Son!🐶

Meet Toby (left) and Darbee, the Maltese!
They came in a few weeks ago to be castrated.
Darbee is Toby’s dad, although they both look like baby brothers!

Lots of cuddles with nurse Kim to make them both feel comfortable.🥰

We’re hope they’re doing well at home. ... See MoreSee Less

6 days ago

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Gorgeous

This has always been your dream Kimberly 🐶🐕😀

Gorgeous!!

⭐️PET OF THE MONTH⭐️

August’s pet of the month theme is... ‘Summer days’☀️💦 This can be anything from sunbathing to beach days to holidays snaps to cooling down. Please post your pictures below.📸📸 Don’t forget to tell us their name!

We will pick our favourite(s) when all entries are in. They will be our cover photo for that month.💚 Search within your camera and post the best one you've got! Please only give us one picture of each pet.

Entries open today and will close on August 26th.

All animals of any type are welcome, zero discrimination for species or breed.🥰

Winner will be announced on Tuesday 1st September.
Good luck!🐾 ... See MoreSee Less

7 days ago

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Ginny enjoying a sunbathe with her donut 🍩

My Alfie (ckcs) when we took him to the beach for the first time! X

Jasper digging hole in the sand

Meg on the beach last year in wales 🙂

Whistle loving the sun whilst I was ragworth pulling 😂🙈😍

Stark, deciding whether to have a dip in the pool or not!

Lexi and Jack parton baking in the sunshine xxx

Finlay enjoying the sand between his toes x!

Reggie enjoying an ice pop to cool down 🤩

Diesel enjoying the beach in Cornwall

Marley. (Don’t worry he’s not on a ice cream diet) lol

Molly on the beach in Wales

Paddy

Zebedee ❤️

Bobbi Brown and Lulu catching something shade

Lyra posing for a photo while having a break from playing in the sun.

Percy enjoying the sea

Hope, so happy to be on her holidays 🤣

Casper the dalmatian and Willow the cavachon. Catching some rays! ☀️ We rescued Willow two weeks ago and she's fit in perfect to our family! 💕

Family day at the beach - Lulu, Bobbi Brown and their daughter Snoody

Billy & Scooby claiming their spot in the sun ☀️ xx

Quinn enjoying a cool down in the paddling pool

Elsie staying safe in the sun

Woozi sunning himself

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Does anyone remember the gorgeous little Lilly who came in 6 weeks ago for her photo shoot?📸📸 We’ve added a picture below to jog your memory.

We have seen her again a few weeks ago for radiographs now she is 17 weeks old and she is still quite the heart-throb!😍😍

Growing beautifully, such a gorgeous colour.🥰 ... See MoreSee Less

1 week ago

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What a little beauty xxx

Beautiful 🥰

She gives the best snuggles!

Beautiful

⭐️Credit where credit is due…

We’re sure most of you who have visited Straitons know of a certain Mr. Craig McCreath!

He has been pretty incredible throughout this pandemic, not just with hours worked but general quantity and quality of procedures. All of our vets have in fact been just awe-inspiring through what has been a very difficult time. Some of them have been enjoying a little well-deserved time off here and there over the last few weeks.🥰

One of our lovely clients wanted to thank Craig for removing a mass from her gorgeous dog, which was sadly cancerous. Craig managed to make great margins with his removal and Lacey is doing really well at home.

After a bit of digging with one of our nurses, Lacey’s mum surprised Craig with Hereford cattle themed cupcakes and some chocolate brownies.🐄🧁🍫 Luckily, she took a photo before she brought them here as they were consumed before we managed to get one! We always appreciate when our clients are this thoughtful and your gratitude never goes unnoticed.🙏

❤️Thanks to all our clients who have been patient and understanding, especially with all the protocols that have been put in place.

💚Thank you also to all of our team. ... See MoreSee Less

1 week ago

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How lovely.

Craig can never retire 🤣 I hope he knows this 😁xx

I second that ! 😊

Well deserved!

Worlds best Vet

Marvellous practice and outstanding vets. Always appreciated. Jx

Love Craig he as been our vet for years and for years to come XX

We have had some very difficult times during lockdown - losing one of our much loved ponies who was sadly to put to sleep at 26 yrs and also receiving devastating news about our terrier who is our world. I cannot thank enough the whole team at Straitons for the top quality care we have received for our loved ones especially during these stressful times. You are all a credit to your profession and have been very supporting to us both during these difficult days. Thank you so much.

He’s great. Well deserved and no he can’t retire what would we do without him

Did Craig write this? 🤣

Always brilliant and trusted

We would be lost without Craig and the amazing nurses here at Straitons xxxx

Simply the Best

That’s lovely....🥰

He’s simply the best.xx

Well done and many thanks to you all. Xx

Deb Stevens❤

Agree whole practice is brilliant, front line staff are always welcoming and so lovely. Have to be honest only met Craig and the team not too long back when we had our Gordon setter Murdoch - Craig was brilliant, l have a lot of time for him and always feel so much better once l've spoken/seen him - sadly l can't always get to see him with Murdoch and my other dogs but l guess when you're so brilliant and in such demand there will be others that feel just like me - keep up the good work 'no one leave'!! 🐾🐾🐾 ❤️

Craig and the team are wonderful. So kind and caring

All of the staff here have worked wonders over the years for our family - thank you all - Craig has alwAys been great - maybe as a fellow Scot I am a wee bit biased

Got to say Craig goes above and beyond ☀️☀️☀️

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