Emergency: 01785 715799

We offer our registered clients:

  • 🕒 24 hour nursing care
  • 🩺 Out of Hours Emergency Care provided by our own vets
  • 👨🏻‍⚕️ Continuity of Care


Appointments can be made by calling Penkridge 01785 712235 or Rugeley 01889 582459

Small animal clients can book Appointments Online

Out of Hours Emergency: Call 01785 715799


In light of the recent announcement by the government and following the advice of our governing bodies, we are substantially reducing routine appointments and not undergoing elective, non-urgent surgeries/procedures. Effectively immediately.

The safety of our staff is highly important to enable us to provide for our patients. Our priority is to offer care to sick and injured animals that need us the most. To do this, our team need to reduce exposure to the general public and stay well.

As it stands, we are an essential business and therefore we remain open, but it is not business as usual.

Our opening hours are currently 8.30am-5pm

The procedures and appointments still going ahead…

✔️All vaccinations before they lapse
⚠️Boosters can be still lapsed within a 3 month period and there will be limited spaces⚠️

✔️Neutering – for welfare, population and socialisation reasons

✔️Sick/unwell animals and emergencies

✔️Any procedure/work up as a result of the above

✔️End of life care/euthanasia

✔️Dental procedures where welfare is compromised

✔️Any procedure that is causing a compromise to animal welfare

✔️The equine and farm procedures are returning to as normal as possible, as long as social distancing can be maintained

Not going ahead…

❌Weight clinics

❌Hip and elbow radiographs

❌Inpatient visits

❌House visits

❗ Routine neutering: We are now advised that surgical neutering can take place for welfare, population and socialisation reasons. This will mostly involve cats, rabbits and ferrets but will be based on each patient’s individual situation.

❗ Routine medication checks: these are now being done by telemedicine and phone consults only. Medication is being supplied for one month only and via recorded post. Please do not come to the practice for this. (Fridge items exempt.)

❗ Post operative checks: are being done over the phone wherever possible. Pictures can be sent to our team to review and then a discussion regarding suture removal.

We are still available 24/7

This advice may change and we will keep you updated accordingly.


We are still enforcing strict rules on social distancing and client presence.

One person per pet only.

We have facilities for clients to wait on the yard and in the stocks area rather than entering our reception.Customers are to pay by card only.

PLEASE keep your distance from our staff. We are trying to facilitate you as much as we can whilst keeping ourselves and our families safe.

Please use the hand sanitisers provided before entering and leaving the building and avoid touching too many things with your hands.

Do not just turn up at the practice, please contact reception with your query/requirement.


Things you can do to help whilst at home:

Is it urgent? Do you really need to put yourself and us at risk? If your concern is not urgent, please delay or speak to a member of our team for advice.

Keep kittens inside who are not fully vaccinated or neutered.

Please think about what you’re doing and giving your pet. Some emergencies are preventable including; chocolate (and other foods) toxicity, dog fights.

Please consider keeping your dog on a lead if out walking to prevent any unnecessary injuries or them going missing and being unable to search for them.

Please consider not mating/breeding with your pets at this time.

If you or anyone you have been in contact with has displayed any signs of being unwell, please please please don’t come to practice.

This is a really difficult time for everyone and we hope you understand we need to prioritise the health of our team, our families, our clients, their families and our patients. Therefore, we do not endorse unnecessary travel for our clients unless essential.

Out of Hours Emergency

Call 01785 715799

Animals not previously registered with us will incur an out of hours registration fee. How to register

Family Pets: Out of hours ALL pets are seen at Penkridge

If you are struggling to get through and there is a genuine emergency, please make your way down to Penkridge whilst continuing to call. Directions

Our best care can only be given at the hospital; therefore, home visits are not routinely carried out of hours unless the animal is unsafe/too ill to move.


Whilst under our care a qualified veterinary nurse will be supervising your pet 24/7, with assistance from student veterinary nurses and veterinary care assistants.

This team of caring professionals provide round the clock monitoring, care and attention for all our inpatients.

Ward rounds are between 8:30 and 9:00am when your pet will be checked and a treatment plan for the day will be decided. A nurse or your treating vet will call with an update following this.


Visiting your pet

If you would like to visit your pet in the hospital please call in advance and speak to one of the staff, visiting hours are generally:

10:00 – 11:00, 14:00- 16:00, 17:00 – 18:00

10:00 – 11:00, 14:00 – 16:00

10:00 – 11:00

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