Emergency: 01785 715799


Due to current COVID-19 track and trace measures and a reduced number of working staff at the practice, we are only seeing EMERGENCY consultations over the coming days.

If you are concerned at all about your pet, and think they require urgent medical attention, please call our  number on 01785 712235.

Any consultations that are currently booked will go ahead as normal unless you are contacted by one of our team.

We are operating 24 hours a day throughout the Christmas period for emergency and critical care. If you are unsure and would like to talk to one of our team, please give us a call on the emergency  number above.

Please avoid using this number for booking in routine appointments and ordering any non-essential repeat medications whilst we try to get through this difficult time.

We are sorry for any inconvenience this may have caused and we hope this is only for a short period of time. As ever we are grateful for your co-operation and hope we can all get back to normal as soon as possible.

Effectively immediately.

The safety of our staff is highly important to enable us to provide for our patients. Our priority is to offer care to sick and injured animals that need us the most. To do this, our team need to reduce exposure to the general public and stay well.

As it stands, we are an essential business and therefore we remain open, but it is not business as usual.

The procedures and appointments still going ahead

✔️ We are now operating as normal, as long as we can maintain social distancing guidelines

✔️ We are carrying out all small animal consults that are required, including vaccinations at reduced appointment times

✔️ We are carrying out all surgical procedures, including neutering, hip and elbow scoring

✔️ We are carrying out all normal equine and farm procedures as long as social distancing measures can be maintained

We are still unable to do the following due to being unable to follow social distancing measures

Inpatient visits

House visits

❗ Routine medication checks: these are now being done by telemedicine and phone consults if clients are self isolating or unable to come into the practice. Medication is being supplied posted and via recorded delivery

❗ Post operative checks: are being done over the phone wherever possible. Pictures can be sent to our team to review and then a discussion regarding suture removal.

We are still available 24/7

This advice may change and we will keep you updated accordingly.

We are still enforcing strict rules on social distancing and client presence.

One person per pet only. We have facilities for clients to wait on the yard and in the stocks area rather than entering our reception.Customers are asked to pay by card only and wear a face mask on entering the building, unless medically unable to do so.


We have a ZERO-TOLERANCE policy on those not willing to comply with government social distancing guidelines. Those unwilling to comply will be politely asked to leave the practice

PLEASE keep your distance from our staff. We are trying to facilitate you as much as we can whilst keeping ourselves and our families safe.

Please use the hand sanitisers provided before entering and leaving the building and avoid touching too many things with your hands.

Do not just turn up at the practice, please contact reception with your query/requirement.


Things you can do to help whilst at home:

Is it urgent? Do you really need to put yourself and us at risk? If your concern is not urgent, please delay or speak to a member of our team for advice.

If you or anyone you have been in contact with has displayed any signs of being unwell, please please please don’t come to practice.

This is a really difficult time for everyone and we hope you understand we need to prioritise the health of our team, our families, our clients, their families and our patients. Therefore, we do not endorse unnecessary travel for our clients unless essential.

Out of Hours Emergency

Call 01785 715799

Animals not previously registered with us will incur an out of hours registration fee. How to register

Family Pets: Out of hours ALL pets are seen at Penkridge

If you are struggling to get through and there is a genuine emergency, please make your way down to Penkridge whilst continuing to call. Directions

Our best care can only be given at the hospital; therefore, home visits are not routinely carried out of hours unless the animal is unsafe/too ill to move.


Whilst under our care a qualified veterinary nurse will be supervising your pet 24/7, with assistance from student veterinary nurses and veterinary care assistants.

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