Terms of Business

Domestic Pets
Equine Clients

DOMESTIC PETS CLIENT TERMS OF BUSINESS 2009

Veterinary care provided to registered clients of E.C Straiton & Partners LLP.
Normal opening hours are Monday-Friday 8.30am-7.00pm and Saturday 8.30am-2.00pm
Initial consultation charged at £19.50.
Repeat consultation charged at £13.24.
Out of normal business hours emergencies will be seen at our Penkridge Hospital.
Out of hour’s call out fee and consultation charged at £81.74-£125.48.
No credit offered. Payment is strictly at the time of your consultation or upon collection of your animal or prescription.
Payment is by cash, credit card (not AMEX) or cheque with guarantee card.
Repeat prescription only medicines can only be dispensed to ‘animals under our care’.
‘Under our care’ is defined as animals seen within the last 4 months.
We will try to accommodate your preference of Vet but we cannot always guarantee this.
We strongly advise you to make sure your pet is insured with a reputable insurance company.
Rude or abusive behaviour will not be tolerated.
The Partners of E.C. Straiton and Partners LLP reserve the right to de-register clients with immediate effect at their discretion.

EQUINE CLIENTS TERMS OF BUSINESS

Vet call out charged at £35.29 for local visits and £48.77 for visits outside of this area.
Out of hours visits will be charged on bank holidays, weekends and between 4.00pm and 8.00am weekdays. Charged at £67.55 for local visits and £80.66 for visits outside of this.
Horse time charged at £10.03 per 5 minutes, minimum charge of 15 minutes.
No credit offered. Payment is at the time of your visit by cheque with guarantee card, credit card or cash.
All routine work will be carried out on the morning or early afternoon of your appointment date. Notice given if required.
We will try to accommodate your preference of vet but we cannot guarantee specified vets for routine work such as vaccinations or in the case of emergencies.
In the case of emergency we would request you appoint a friend or yard manager to act on your behalf.
Please notify the office as soon as possible if your contact details change or where you keep your horse alters.
Although we post vaccine reminders it is your responsibility to keep your horses vaccines up to date.
We would strongly advise you to make sure your horse is insured with a reputable insurance company.
Prices correct at time of printing