Complaints Procedure

E.C. Straiton & Partners strive to consistently provide a first class service to all our clients. If you are at all unsatisfied please follow our Complaints Procedure -

• Firstly, please speak to the member of staff involved in your animals care - they may well be able to resolve your concerns at the time.
• If you have a problem following any situation then please contact us as soon as possible in order to allow us to investigate your complaint properly
• Please write to us with details of your complaint (the following information is useful and will enable a prompt response from us)
  • What happened
  • Who was involved
  • When the problem occurred and what your grievance is
  • Please also include in the letter what you feel would be a satisfactory outcome to your complaint.

• Please address your complaint to the following Practice Partners: Craig McCreath, Mark Mincher-Lockett, Ken Anderson or Steven Woodcock.
• We will investigate your complaint and provide a written response as soon as possible.
• If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.
• If you feel the matter should be taken further then you can contact the Royal College of Veterinary Surgeons, website: www.rcvs.org.uk