Domestic Pets - Client Terms & Conditions
Our services are available to
Our veterinary fees explained
Small animal appointments:
are available between 8.30am-12pm and 1.30pm -6.50pm Monday to Friday and Saturday mornings when we have an ‘open surgery’ (non appointment surgery).
Practice Policy for Insurance Claims
If your pet is insured and you need to make a claim for veterinary treatment our practice rule is that you pay our fees in full and claim them back from your insurance company.
To proceed with your claim we usually need a claim form-which you get from your insurance company. Some companies have an on-line portal for electronic claims and for downloading claim forms.
Due to data protection your insurance company will only speak to you about your policy unless you give them specific instructions that they can speak to us.
Once a claim is in progress our reception/administration staff will try and help if you have queries. However the final assessment of the claim is always in the hands of the insurers and the final responsibility to pay our fees lies with you as the policy holder.
In certain instances we will deal direct with your insurance company but you must discuss this with us in advance of the treatment being carried out.
DIRECT CLAIMS PRACTICE POLICY
If the cost of the treatment exceeds your policy excess and your vet has agreed to deal direct with your insurance company - before proceeding we need to have the following:
We are sorry but we will not authorise direct claims with E&L (Equine & Livestock) or any of their subsidiary companies.
Although we endeavour to send out vaccination reminders by either email or text the responsibility for keeping your pets vaccinations up to date must remain with yourself.
Please notify us as soon as possible of any change of address or contact details.
E C Straiton has an no tolerance policy to rude or abusive behaviour.
The partners/directors reserve the right to dismiss clients at their discretion
with immediate effect.
Thank you for choosing us for your veterinary care.