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Complaints Procedure

  • 24 hour veterinary support
  • Accredited small animal hospital
  • Dedicated team of experienced vets

E.C. Straiton & Partners strive to consistently provide a first class service to all our clients. If you are at all unsatisfied please follow our Complaints Procedure -

  • Firstly, please speak to the member of staff involved in your animals care - they may well be able to resolve your concerns at the time.
  • If you have a problem following any situation then please contact us as soon as possible in order to allow us to investigate your complaint properly
  • Please write to us with details of your complaint (the following information is useful and will enable a prompt response from us)
    • What happened
    • Who was involved
    • When the problem occurred and what your grievance is
    • Please also include in the letter what you feel would be a satisfactory outcome to your complaint.
  • Please address your complaint to the following Practice Partners: Craig McCreath, Mark Mincher-Lockett, Ken Anderson or Steven Woodcock.
  • We will investigate your complaint and provide a written response as soon as possible.
  • If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.
  • If you feel the matter should be taken further then you can contact the Royal College of Veterinary Surgeons, website: www.rcvs.org.uk

News

10th June
Good luck Katie! One of our lovely RVNs, Katie, has left us to start her maternity leave! She already has one little girl to keep her busy but we wish her the very best for the rest of her pregnancy and her time with her newborn... Read more >
24th May
BANK HOLIDAY OPENING HOURS BANK HOLI-YAY! We are open for appointments between 11am and 1pm on bank holiday Monday... Read more >
23rd May
Charity donations Today, we donated a large quantity of food, blankets and other bits and bobs to Border Collie Trust!🎁 In our reception, there is a large box (now empty!) for anyone to give anything they can for charity; blankets, toys, food (for any animal!), exotic animal stuff, everything and anything... Read more >
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01785 712235