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Complaints Procedure

  • 24 hour veterinary support
  • Accredited small animal hospital
  • Dedicated team of experienced vets

E.C. Straiton & Partners strive to consistently provide a first class service to all our clients. If you are at all unsatisfied please follow our Complaints Procedure -

  • Firstly, please speak to the member of staff involved in your animals care - they may well be able to resolve your concerns at the time.
  • If you have a problem following any situation then please contact us as soon as possible in order to allow us to investigate your complaint properly
  • Please write to us with details of your complaint (the following information is useful and will enable a prompt response from us)
    • What happened
    • Who was involved
    • When the problem occurred and what your grievance is
    • Please also include in the letter what you feel would be a satisfactory outcome to your complaint.
  • Please address your complaint to the following Practice Partners: Craig McCreath, Mark Mincher-Lockett, Ken Anderson or Steven Woodcock.
  • We will investigate your complaint and provide a written response as soon as possible.
  • If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.
  • If you feel the matter should be taken further then you can contact the Royal College of Veterinary Surgeons, website: www.rcvs.org.uk

News

14th June
Our vet John is cycling from Bristol to Bordeaux over 4 days. Have a look at his donation page to see why! https://mydonate.bt.com/fundraisers/johnscotton1#donationSummary Here's hoping that all the training pays off! 800 Km in 4 days is going to be a massive challenge, and risks an extremely sore tail end! but it's for a great cause ... Read more >
13th April
Bird Flu - update As of today 13/04/17, the requirement to keep poultry housed or completely enclosed in netting will be lifted... Read more >
7th December 2016
Avian Influenza - Protection Zone Created Avian Influenza, more commonly known as bird flu, mainly affects birds... Read more >
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01785 712235