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Complaints Procedure

  • 24 hour veterinary support
  • Accredited small animal hospital
  • Dedicated team of experienced vets

E.C. Straiton & Partners strive to consistently provide a first class service to all our clients. If you are at all unsatisfied please follow our Complaints Procedure -

  • Firstly, please speak to the member of staff involved in your animals care - they may well be able to resolve your concerns at the time.
  • If you have a problem following any situation then please contact us as soon as possible in order to allow us to investigate your complaint properly
  • Please write to us with details of your complaint (the following information is useful and will enable a prompt response from us)
    • What happened
    • Who was involved
    • When the problem occurred and what your grievance is
    • Please also include in the letter what you feel would be a satisfactory outcome to your complaint.
  • Please address your complaint to the following Practice Partners: Craig McCreath, Mark Mincher-Lockett, Ken Anderson or Steven Woodcock.
  • We will investigate your complaint and provide a written response as soon as possible.
  • If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.
  • If you feel the matter should be taken further then you can contact the Royal College of Veterinary Surgeons, website: www.rcvs.org.uk

News

10th May
NEW feline friendly waiting area 🐱Cats can be very stressed and anxious when they come to the vets and fears can be heightened if they are placed next to or share space with other animals... Read more >
1st May
Veterinary Nurse Awareness Month 2019 Outside of the consulting room, most of the attention and medical care your pet receives is at the hands of a registered veterinary nurse (RVN)... Read more >
10th April
HOSPITAL AWARDS We are increadibly proud to announce that we have been acknowledged - once again - as an RCVS accredited practice after our recent hospital inspection... Read more >
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01785 712235