Call 01785 712235 (24hrs)  |  Emergency advice >  |  

Complaints Procedure

  • 24 hour veterinary support
  • Accredited small animal hospital
  • Dedicated team of experienced vets

E.C. Straiton & Partners strive to consistently provide a first class service to all our clients. If you are at all unsatisfied please follow our Complaints Procedure -

  • Firstly, please speak to the member of staff involved in your animals care - they may well be able to resolve your concerns at the time.
  • If you have a problem following any situation then please contact us as soon as possible in order to allow us to investigate your complaint properly
  • Please write to us with details of your complaint (the following information is useful and will enable a prompt response from us)
    • What happened
    • Who was involved
    • When the problem occurred and what your grievance is
    • Please also include in the letter what you feel would be a satisfactory outcome to your complaint.
  • Please address your complaint to the following Practice Partners: Craig McCreath, Mark Mincher-Lockett, Ken Anderson or Steven Woodcock.
  • We will investigate your complaint and provide a written response as soon as possible.
  • If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.
  • If you feel the matter should be taken further then you can contact the Royal College of Veterinary Surgeons, website: www.rcvs.org.uk

News

11th February
EQUINE FLU - outbreak update Following the extensive media coverage recently regarding the diagnosis of equine influenza in the racing community, the Animal Health Trust has advised that horses should be vaccinated for flu every 6 months... Read more >
25th June 2018
CHARITY DOG WALK CHARITY DOG WALK We are sorry to announce we have had to cancel the Charity Walk due to unforeseen circumstances... Read more >
1st May 2018
Flock Health Club Straiton Vets has a small group of farmers who have joined up to our Flock Health Club... Read more >
Please call for an appointment
01785 712235