Call 01785 712235 (24hrs)  |  Emergency advice >  |  

Complaints Procedure

  • 24 hour veterinary support
  • Accredited small animal hospital
  • Dedicated team of experienced vets

E.C. Straiton & Partners strive to consistently provide a first class service to all our clients. If you are at all unsatisfied please follow our Complaints Procedure -

  • Firstly, please speak to the member of staff involved in your animals care - they may well be able to resolve your concerns at the time.
  • If you have a problem following any situation then please contact us as soon as possible in order to allow us to investigate your complaint properly
  • Please write to us with details of your complaint (the following information is useful and will enable a prompt response from us)
    • What happened
    • Who was involved
    • When the problem occurred and what your grievance is
    • Please also include in the letter what you feel would be a satisfactory outcome to your complaint.
  • Please address your complaint to the following Practice Partners: Craig McCreath, Mark Mincher-Lockett, Ken Anderson or Steven Woodcock.
  • We will investigate your complaint and provide a written response as soon as possible.
  • If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.
  • If you feel the matter should be taken further then you can contact the Royal College of Veterinary Surgeons, website: www.rcvs.org.uk

News

15th August
Miracle inpatients HAPPY 6th BIRTHDAY TIZER! Tizer is one of our miracle inpatients and yesterday he came for his annual booster and check up on his 6th birthday! This handsome pup first came to see Harris on the 1st Feb, and after 19 days of hospitalisation, very intensive nursing care and treatment, he made it out the other side and is looking absolutely fabulous! He has treatment for his skin condition and hypothyroidism and is doing really well clinically... Read more >
14th August
Congratulations Kim! The BIGGEST congratulations to our student nurse Kim! Kim received the results of her final exams last week and is officially a Qualified Veterinary Nurse and we could not be prouder! Kim has worked really hard to achieve her qualification and will continue at the practice as an RVN! You will see her rocking her greens in style... Read more >
13th August
BABY NEWS We are over the moon to inform you that, on Sunday 14th July, nurse Katie gave birth to the most gorgeous little boy! He weighed 7lbs and 7ozs and both mum and baby are doing really well! Welcome to the world Zachary and congratulations to Katie, Stephen and family! Read more >
Please call for an appointment
01785 712235